Skip to main content
Rawls Group Help Desk
Contact Us
Log in
New to Rawls Group Help Desk?
Register for an account
Stay Logged In?
Need a password reminder?
Help Center
Contact Us
Contact Us
Please complete this form and one of our agents will reply to you by email as soon as possible.
Name *
Email *
Phone Number *
Market Center Affiliation *
MC156 Sandy Springs
MC178 East Cobb
MC247 Dunwoody
MC261 Buckhead (Support has ended, please contact jhood@kw.com)
MC271 Peachtree Rd
MC372 Cityside
BC372 Douglasville
Rawls OP Office
My Market Center is Not Listed
Role -or- Position within Rawls Group *
KW Associate
KW Associate Team Member
KW Office Staff
— Team Leader
— Assistant Team Leader
— MCA
— Assistant MCA
— Productivity Coach
— Agent Services Coordinator
— Front Desk / DOFI
— MC Tech
— Not Listed / Other
Operating Partner
— OP
— Operations Manager
Vendor
Category *
Technical Issue (Problem determination & resolution is needed)
Technical Task (Install, Move, Add, Change)
— Market Center Phone Setup / Changes
— Market Center Printer Setup
— Something other than printers and phones
Technical Project
Market Center Purchasing
Other
Priority *
SEV 0 [ I'm Not Sure, Let the Technician Decide] RESPONSE SLA: 5 Business Days
SEV 1 [Single User Impacted - Business Functional] RESPONSE SLA: 5 Business Days
SEV 2 [Single User Impacted - Business Interrupted] RESPONSE SLA: 2 Business Days
SEV 2 [Multiple Users Impacted - Business Functional] RESPONSE SLA: 2 Business Days
SEV 3 [Multiple Users Impacted - Business Interrupted] RESPONSE SLA: 1 Business Days
SEV 3 [Network Issue - Internet Offline] RESPONSE SLA: 4 Business Hours
SEV 3 [Network Issue - Phones Offline] RESPONSE SLA: 4 Business Hours
SEV 4 [Network Issue - Internet & Phones Total Outage] RESPONSE SLA: 4 Business Hours
SEV 4 [Server Offline] RESPONSE SLA: 4 Business Hours
SEV 5 [Rawls Group Escalation] RESPONSE SLA: 4 Business Hours
Subject *
Message *
Add attachment
Add Another Attachment
Submit
Name *
Email *
Phone Number *
Market Center Affiliation *
MC156 Sandy Springs
MC178 East Cobb
MC247 Dunwoody
MC261 Buckhead (Support has ended, please contact jhood@kw.com)
MC271 Peachtree Rd
MC372 Cityside
BC372 Douglasville
Rawls OP Office
My Market Center is Not Listed
Role -or- Position within Rawls Group *
KW Associate
KW Associate Team Member
KW Office Staff
— Team Leader
— Assistant Team Leader
— MCA
— Assistant MCA
— Productivity Coach
— Agent Services Coordinator
— Front Desk / DOFI
— MC Tech
— Not Listed / Other
Operating Partner
— OP
— Operations Manager
Vendor
Category *
Technical Issue (Problem determination & resolution is needed)
Technical Task (Install, Move, Add, Change)
— Market Center Phone Setup / Changes
— Market Center Printer Setup
— Something other than printers and phones
Technical Project
Market Center Purchasing
Other
Priority *
SEV 0 [ I'm Not Sure, Let the Technician Decide] RESPONSE SLA: 5 Business Days
SEV 1 [Single User Impacted - Business Functional] RESPONSE SLA: 5 Business Days
SEV 2 [Single User Impacted - Business Interrupted] RESPONSE SLA: 2 Business Days
SEV 2 [Multiple Users Impacted - Business Functional] RESPONSE SLA: 2 Business Days
SEV 3 [Multiple Users Impacted - Business Interrupted] RESPONSE SLA: 1 Business Days
SEV 3 [Network Issue - Internet Offline] RESPONSE SLA: 4 Business Hours
SEV 3 [Network Issue - Phones Offline] RESPONSE SLA: 4 Business Hours
SEV 4 [Network Issue - Internet & Phones Total Outage] RESPONSE SLA: 4 Business Hours
SEV 4 [Server Offline] RESPONSE SLA: 4 Business Hours
SEV 5 [Rawls Group Escalation] RESPONSE SLA: 4 Business Hours
Subject *
Message *
Add attachment
Add Another Attachment